Update:
Ah, PlusNet have finally resumed the normal service of sweet ADSL goodness which I’ve always known and loved.
Following my earlier rant, some guys at PlusNet really pulled their fingers out and got straight on the issue – from Saturday night to Sunday evening, 3 phone calls covered the lot – getting a BT engineer to my exchange by 11.00 this morning. (Woha, BT did something promptly!)
Turns out (as I suspected) – there was a fault up at the Exchange, my ADSL “hadn’t been connected”.
I’ve no idea who’s “fault” this is … I’m guessing BT Wholesale. Either way, the job is now complete (at last), and I’m enjoying a respectable 5.5Mb/s. iPlayer time!
Oh no, wait. There’s more. Ebuyer send me a 30cm – “3m” HDMI cable. Guess I’ll be ringing them up tomorrow to find out where the remaining 270cm went … *sigh*
Original:
So if it’s not bad enough that I was stung with an unexpected reconnection charge, and have now had no ADSL connectivity for over a week, I have to say that as an ex-3rd line support engineer for an otherwise quite technologically successful start up broadband aggregation service provider (thus dealing with ADSL issues on an hour by hour basis – not to mention having diagnosed both a faulty network cable at another ISP with nothing but ICMP ping and a knowledge of full-duplex ethernet and the leaky roof in a BT exchange around outer London) – Oh yes, PlusNet really rub salt in the wound by suggesting that it might help if I try “turning it off and on again”.
Well.
If you think the rant hasn’t already started, then buckle your seatbelt and put your head between your legs.
I’m not being funny, *but*, when I’ve already explained across 3 support tickets that I’ve tried every tick in the book – and finally by pointing out my own personal knowledge and expertise goes a little further that of 1st and even most 2nd line ISP engineers - I can’t help but feel I’m possibly being slightly insulted when for the 4th or 5th time I’m being asked to check the cables and to try switching the ADSL filter out. Again.
You know, I mean I’ve already done it 3 times, and told them so! I even tried it *several* times *before* contacting them!
How many times can I go around this loop?!
I’ve unplugged everything, I have checked all my hardware on another ADSL line, I’ve had the master socket off the wall, I’ve ran custom firmware to adjust the SNR threshold. I’ve even (because I know I’m only human) had someone else check over my checking over!
For flips sake.
Arh.
Please PlusNet, just admit there might be a hardware fault outside my house and send someone over to take a look.
Before I hang myself with this convincingly fine “grey cable which connects the modem to the wall”.